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Muda, Mura and Muri are three types of waste that negatively impact workflow, productivity and ultimately, customer satisfaction

The Elaboration Likelihood Model (ELM) is a theory of persuasion that proposes two approaches to persuade people or change their attitude

A Gap analysis forces structured thinking about current and desired future states, the gaps between the two, and the remediation plan

Jesters are safe companions, who may be hard to manage at times. They do not take their work seriously and seek fun at all costs

The BLUF framework helps distill and structure the essential information upfront, so you sound crisp, confident and persuasive

Self-proponents are convinced of themselves, are constantly present and are anxious to put themselves in the best light possible

DuckDuckGo is an internet search engine that emphasizes searchers' privacy and avoids the filter bubble of personalized search results

Influence mapping helps identify key stakeholders and people who influence those stakeholders to manage change and drive initiatives

SIPOC is a robust model that helps analyze and understand the critical elements of organizational processes at a high-level